The most common reason why a user cannot log into either the EyeQue PVT or Insight app with their EyeQue account is because the account has not been confirmed. When you first sign up for an account you will receive a confirmation email to the email address that you registered your EyeQue account with. If this is an invalid email address then you will not be able to confirm your email account Check your spam folder in your email account just in case the confirmation email ends up in there. If you have not received your confirmation email click here to resend your confirmation email. Make sure that you show all images as the button you need to click to confirm your email is an image. Once your account has been confirmed you will be able to log in without an issue.
Other reasons for not being able to log in can include server errors, performance upgrades, a interruption of your connection to our server or your smartphone is not compatible. Any of these, with the exception of an incompatible smartphone, should be corrected by either a force close and relaunch of either EyeQue app or corrected by our team. If you continue to have issues with your account please contact firstname.lastname@example.org.