Can I permanently deactivate my account?

Unfortunately, you are not able to delete or deactivate your account at the current moment.  Our staff is working very hard on it, but the solution is not available just yet.  There is a workaround to disassociate your information from your account, but this will not delete the information from our server.  Note, we are able to delete any uploaded prescriptions from our server.  Before you disassociate your information from your account, contact [e-mail] with your account information and someone from customer service will remove the requested information.  Any Vision Tests taken with the EyeQue PVT or EyeQue VisionCheck app cannot be deleted and will be kept on our server.  Please note that we do anonymize all vision information collected by the EyeQue PVT/ EyeQue VisionCheck apps and may use that data to help us research a deeper understanding of human vision.  We at EyeQue value your privacy and will never identify any personal data.