The myEyeQue app must first identify which phone it is running on and then compares it to the supported phone list stored in our database. The myEyeQue app recognizes a particular phone type by looking up the model number stored in the Operating System's diagnostics. Some phones, such as the Samsung Galaxy S7, have many different model numbers that can vary by cellular carrier and country. There is not a readily available database of model numbers and your specific model number for your phone may not be in our database. Many customers that live outside of the US may be affected by this the most. Please contact EyeQue customer support at email@example.com so we can address your specific model number. We'll add it to our database and notify you when it has been added.
Articles in this section
- I am not sure how to use the app; how do I get started?
- Why am I getting a "Network is not available" error message when I finish my vision test?
- Why do I keep receiving an "Oops" message when I open the myEyeQue app?
- Help; I tried to register my device and my serial number isn't working.
- I am in test mode and keep trying to see the red and green lines, but am having difficulty. What can I do?
- Why do I see blurry lines when I look into the miniscope? Is it supposed to be blurry?
- Why does the miniscope keep sliding around my smartphone screen?
- Why is my Android phone not listed as supported by the myEyeQue app?
- Why does the myEyeQue app say my phone is incompatible when your product page says it is?
- Why does the myEyeQue app ask if I have a screen protector on my device?