This happens when your connection to the EyeQue Cloud server has been disconnected. Check your internet connection to make sure that you are currently connected to either WiFi or your Cellular carrier's internet connection. If you internet connection was interrupted, you may need to do one of the following processes:
- In the EyeQue PVT app, log out of your EyeQue account and then log back in. Attempt a Practice Test to completion. If you are able to complete the Practice Test, you should be able to complete the Vision Test as normal.
- If logging out and back into the app does not work, then log out and exit the app. After exiting the app, force close the app then relaunch it. Once you've relaunched it, log back into your EyeQue account and try a Practice Test as previously mentioned.
If neither of these options work for you, please contact firstname.lastname@example.org for further assistance.