This happens when your connection to the EyeQue Cloud server has been disconnected. Check your internet connection to make sure that you are currently connected to either WiFi or your Cellular carrier's internet connection. If you internet connection was interrupted, you may need to do one of the following processes:
- In the myEyeQue app, log out of your EyeQue account and then log back in. Attempt a Quick Test to completion. If you are able to complete the Quick Test, you should be able to complete the Full Test as normal.
- If logging out and back into the app does not work, then log out and exit the app. After exiting the app, force close the app then relaunch it. Once you've relaunched it, log back into your EyeQue account and try a Quick Test as previously mentioned.
If neither of these options work for you, please contact firstname.lastname@example.org for further assistance.