For some, it takes some time to get the hang of it; just be patient and try to relax. Also, make sure your phone brightness is set to maximum and that you are in a somewhat darkened environment. The EyeQue logo on the miniscope must be facing the bottom of your smartphone. You can turn on the alignment aid using the toggle button located slgihtly above and between the eye icons. Looking through the miniscope, with the alignment aid on will product two visible rings (one green and one red), in addition to the parallel lines used for testing.
Articles in this section
- I am not sure how to use the app; how do I get started?
- Why am I getting a "Network is not available" error message when I finish my vision test?
- Why do I keep receiving an "Oops" message when I open the myEyeQue app?
- Help; I tried to register my device and my serial number isn't working.
- I am in test mode and keep trying to see the red and green lines, but am having difficulty. What can I do?
- Why do I see blurry lines when I look into the miniscope? Is it supposed to be blurry?
- Why does the miniscope keep sliding around my smartphone screen?
- Why is my Android phone not listed as supported by the myEyeQue app?
- Why does the myEyeQue app say my phone is incompatible when your product page says it is?
- Why does the myEyeQue app ask if I have a screen protector on my device?