While you can install the myEyeQue app on android phones, the phone may be blocked from running a vision test. Unlike iOS phones, Android phones come from a variety of manufacturers and have different brands and naming conventions. There can also be variations in specifications of the device such as display parameters. The most important parameters for the EyeQue Personal Vision Tracker is the pixel per inch (PPI) and the operating system. However, due to the nature of the physical device there can be other parameters that will affect how the myEyeQue app works. Two different phones with the same OS and PPI often can, and do, behave differently. Some phones will allow users to change the native display settings, the cover class could be thicker or thinner, or a screen protector may even be pre-installed on the device. The EyeQue miniscope is a high precision optical device (with a 0.25 diopter resolution) and as such, each of these variables can affect the disply and will affect the accuracy of the final results for customers.
We are committed to ensuring the integrity of the data that we provide to our customers. Over the past year since the Personal Vision Tracker has been released we have calibrated and supported over 90 different types of Android based smartphones. Through the calibration process, our engineering team has developed a new method that will allow a majority of Android smartphones to use the myEyeQue app. If your smartphone has a PPI greater than 364, it will most likely work with the Personal Vision Tracker. We say "most" because there are still gaps within the data that we've collected. If your smartphone's PPI is within this gap, please contact customer support with the make and model of your smartphone. We will schedule the smartphone for review and calibration. If it is within the range of Android smartphones that we have tested, then your smartphone will work. Your smartphone must have a PPI that is at least 326 in order for us to review for calibration. Any smartphone with a PPI 326 will not work with the Personal Vision Tracker. For further questions regarding support for your smartphone, please contact EyeQue support at firstname.lastname@example.org.