When pairing the VisionCheck device, you want to make sure that you are pairing the device within the app. In order to pair the device with your smartphone, you must use the scan function to find and then connect to the VisionCheck device. If you attempt to connect the VisionCheck through your settings on your smartphone it will not connect properly or not connect at all. If you still are unable to pair the device within the app, please contact customer support.
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