Why is my VisionCheck not connecting to my smartphone?

If you are having trouble connecting your VisionCheck to your smartphone please check the following. First, you need to pair the VisionCheck through the EyeQue VisionCheck App. If you attempt to pair your device through your smartphone's settings it will request a PIN to connect to the VisionCheck. This is the incorrect way to connect EyeQue's VisionCheck. If you are using an Android smartphone, ensure that you have given location and contact permissions to the VisionCheck app. This is needed for low energy Bluetooth devices to pair on Android based smartphones; iOS smartphones do not require this.  After adjusting your settings, perform a force close on our VisionCheck app and this will allow your device to recognize the new permissions granted. 

Sign into the VisionCheck app and you will see a "test" tab located on the bottom middle portion that you would select. This will redirect you to the testing page that contains a blue "start now" button.  Tapping on this button will bring you to the "scan" section. Here you will power your VisionCheck by pressing and holding the power button for a duration of at least 3 seconds.  The power button will then begin to flash blue. Click "scan" and your device will appear on the screen. Once you've selected your device, a "your device is now connected" message will appear to confirm the pairing was successful. 

The video below illustrates how the pairing process works. Although the video is based on the iPhone version of the app, the Android version will work exactly the same.