Troubleshooting
- Why is the PVT app not accepting my serial number?
- Why can't I access the EyeQue PVT app with my EyeQue account?
- I am not sure how to use the EyeQue PVT app; how do I get started?
- Why am I getting a "Network is not available" error message when I finish my vision test?
- Why do I keep receiving an "Oops" message when I open the EyeQue PVT app?
- I am in test mode and keep trying to see the red and green lines, but am having difficulty. What can I do?
- Why do I see blurry lines when I look into the miniscope? Is it supposed to be blurry?
- Why does the miniscope keep sliding around my smartphone screen?
- Why does my Android smartphone not work with the Personal Vision Tracker?
- On iOS, why do I get a spinning icon at the end of the Vision Test?
- Why does the EyeQue PVT app say my phone is incompatible when your product page says it is?
- Why does the EyeQue app ask if I have a screen protector on my device?